Last updated: 20th May 2025
At Shift Nutrition (www.shiftnutrition.com.au), your privacy is important to us. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, disclose, and store your personal information, particularly in the context of providing dietetic services and nutrition-related content.
1. What personal information we collect
We may collect the following types of personal information:
- Your name, contact details (email, phone, address)
- Date of birth and health-related information (when provided for consultations)
- Referral information from healthcare providers
- Payment details and billing information
- Website usage data via cookies and analytics tools
2. How we collect your personal information
We collect your information when you:
- Make an enquiry through our website
- Book a consultation
- Complete a form (e.g., intake or referral form)
- Subscribe to our newsletter
- Interact with our content or services online
We only collect information directly from you or a third party (such as a GP) with your consent.
3. Why we collect your information
We use your information to:
- Provide dietetic and nutrition services
- Communicate with you about your appointments or health goals
- Send educational content or updates you’ve subscribed to
- Process payments and issue invoices
- Meet our legal and professional obligations
We will never sell your personal information.
4. Disclosure of your personal information
We may disclose your personal information to:
- Your referring healthcare provider (with your consent)
- Technology providers (e.g., practice management or booking systems) that support our services
- Our accountant or legal adviser (where necessary)
- Authorities if required by law (e.g., Medicare, regulatory bodies)
All third parties are required to handle your data in accordance with the Privacy Act.
5. How we store and protect your data
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We store data securely via encrypted platforms and limit access only to authorised personnel. Health records are kept in accordance with legal retention requirements.
6. Accessing or updating your information
You may request access to or correction of your personal information by contacting us at hello@shiftnutrition.com.au.
We aim to respond to access or correction requests within 30 days.
7. Your rights and concerns
If you have a question or concern about how your information is handled, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to this policy
We may update this privacy policy occasionally to reflect changes in our practices or the law. The latest version will always be available on our website.
Contact Us
Shift Nutrition
Email: skye@shiftnutrition.com.au
Website: www.shiftnutrition.com.au